1. Introduction

At Amalakanti Foods (“we”, “our”, “us”), we are committed to delivering high-quality, fresh products. Due to the perishable nature of our food items, our returns and refund policy is limited and carefully managed.

2. Eligibility for Returns

Returns are accepted only in cases where the product is damaged, defective, or incorrect at the time of delivery.

3. Reporting an Issue

Customers must report any issue within 24 hours of delivery by contacting us with clear photo or video proof of the product.

4. Verification Process

All return or refund requests will be reviewed and verified by our team before approval.

5. Non-Returnable Items

Due to hygiene and perishability, products that are opened, used, or improperly stored are not eligible for return.

6. Condition of Products

Returned items must be in their original condition, packaging, and state as delivered.

7. Refund Approval

Refunds will be processed only after successful verification and approval by our team.

8. Refund Timeline

Approved refunds will be processed within 5–7 business days from the date of confirmation.

9. Mode of Refund

Refunds will be issued through the original payment method used during purchase.

10. Replacement Option

In some cases, we may offer a replacement instead of a refund, depending on product availability.

11. Late Complaints

Complaints raised after 24 hours of delivery may not be accepted.

12. Incorrect Orders

If you receive the wrong product, please notify us immediately for resolution.

13. Damaged Packaging

Customers are advised to check the package at the time of delivery and report any visible damage.

14. Customer Responsibility

Customers must ensure proper storage and handling of products after delivery.

15. Rejection of Claims

We reserve the right to reject refund or return requests if conditions are not met.

16. Quality Assurance

We follow strict quality checks and hygienic packaging to minimize issues.

17. Partial Refunds

Partial refunds may be issued depending on the situation and product condition.

18. Policy Updates

We may update this policy from time to time. Changes will be posted on our website.

19. Acceptance of Policy

By placing an order, you agree to this Refunds & Returns Policy.

20. Contact Information

Amalakanti Foods
📍 Hyderabad, Telangana
📞 +91 95055 17777
📧 amalakantifoods@gmail.com